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THE SATELLITE GUY, INC. Dish Network Offering Terms & Conditions
Overview of possible fees based on actual site survey &/or services requested
MUST BE A NEW 1st TIME RESIDENTIAL CUSTOMER of DISH NETWORK - if you or
anyone in your household has had Dish at any time, anywhere, Dish Network will
not activate your receivers at time of install and you will be responsible for
all activation, equipment costs as well as fees associated with installer
services provided to you.
CRAWL SPACE / ATTIC ACCESS FEE - $65
Standard install covers (1) single wall penetration to get
the cable from the dish to the receiver/tv. If it requires more than that, for
example, if installer is required to go into the crawl space or attic or go
through interior walls, the charge will be $65.00/hr.
LINE RUN/OUTLET FEE - $35
Ex 1: If existing lines cannot be used, a $35 line run fee for each
additional receiver above and beyond the 2 receivers covered under the Standard
Installation charge will apply.
Ex 2: Customers wanting (2) TV’s to share (1) receiver, the fee will be $35
to run the cabling from the receiver to that 2nd TV.
SITE SURVEY FEE - $35
If for ANY REASON (with the exception of NO SHOW) the Tech arrives at a
location and is unable to do the install, there will be a $35 site survey fee
assessed. This includes but is not limited to, unable to attain line of sight to
the satellite (No Shot), hazardous conditions (snow, ice etc. too thick on roof
for ex.), etc.
HANDLING AND DELIVERY FEE- See below :
For Hawaii:
$20 Pearl City, Aiea, Waipahu, Fort Shafter, Kaneohe,
Waimanalo, $30 Eva Beach, Kapolei, Makakilo, Nanakuli, Barbers Point, Wahiawa,
Mililani, Kunia, Schofield, $50 All North Shore areas north of Kaneohe to
Haleiwa & Makaha.
For Alaska:
$50 Big Lake, $75 Girdwood, $75 if more than 15 miles from Carr’s Wasilla or
Carr’s Palmer (round trip). Other fees may apply based on locations outside of
these areas..
SERVICE CALL FEE - $65/hour
Dish equipment, cable & LNB are covered by the Installer for 90 days from
date of installation. This warranty does not cover the Receiver. If customer
scheduling for a Service Call and the Technician determines the Dish, LNB or
Dish cable is not functioning correctly AND it falls within the 90 day warranty
period, there will be no charge for the Service Call. If it is determined the
malfunction is due to anything other than the Dish, LNB or Dish cable (i.e., the
receiver, home wiring, etc.) there will be a $65/hr Service Call fee charged to
the customer and payable to the Technician at the time of the Service Call. If
the malfunction is with the Dish, LNB or Dish cable BUT it is beyond the 90 day
warranty period, the customer will be charged the $65/hr Service Call fee,
payable to the Technician at the time of the Service Call.
Customer Initials ________________ Date:________ Time:_______
INSTALLATION CHECKLIST
PRE-INSTALLATION(Technician
to Check Off Each Item & Customer Must Initial as accepting)
| _____
Customer not home at time of install (technician initial)
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_____
Site Survey Authorized |
| _____
Overview of possible fees reviewed and signed off on by customer
|
_____
Performed a Pre-Installation walkthrough with customer |
| _____
Confirmed mounting location is acceptable with the customer. |
_____ Reviewed configuration of all TV outlets prior to installation
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Customer Initial: _____________ Date:________ Time:_______
POST-INSTALLATION (Technician to Check Off Each Item & Customer Must
Initial as accepting)
Check Any that Apply:
| _____
Installation Completed |
_____
Crawl space/attic accessed ($65) |
| _____ #
of Existing Line Runs Used |
_____ No
Shot Fee ($35) |
| _____
Cancellation/Missed Appt Fee ($65) |
_____
Other: __________ @ $______ |
| _____
Handling and Delivery: $_______ |
_____
Introduction to Channel 101 and Owner Manuals |
_____
Demonstration of remote control functions and introduction to the Remote
Control Owner’s Manual.
|
_____
Reviewed local channels location on the guide, if locals have been purchased
|
_____
Reviewed off-air antenna solution, if local channels are not included in the
current local programming package. (Fairbanks & Juneau area only)
|
_____
All receivers connected to a phone line in order to best utilize hardware
functionality. (Provide additional comment below if phone line could not be
connected.)
|
| _____
Phone line not within 25’ of receiver |
_____ No
Shot – Reason:___________________________________________________
|
| _____
Customer will call THE SATELLITE GUY, INC. to reschedule |
_____
Customer does not wish to reschedule |
| _____
Payment to THE SATELLITE GUY, INC. collected: $________________ |
|
| _____
All necessary paperwork has been reviewed, signed, and collected. (Service
Agreement and THE SATELLITE GUY, INC. Contract) |
_____
Reviewed with customer billing information (First programming bill is for 2
months) |
| _____
Ensure customer is happy with the installation, programming, hardware, etc.
|
_____The premises were left clean and neat. |
Payment Method:
Customers
Signature: ____________________________________ Cash _____ Check #_________ Visa
/ MC _______ - _______ - _______ - ______ expires ___/___/_____ :
Technician
Notes________________________________________________________________________________________________________________________
_____________________________________________________________________________________________________________________________________
_____________________________________________________________________________________________________________________________________
_____________________________________________________________________________________________________________________________________Customer
Initial: _____________ Date:________ Time:_______
CUSTOMER ACKNOWLEDGEMENT (Technician to Check Off Each Item & Customer
Must Initial as accepting)
_____ The Technician has reviewed with me all information as stated above and I
am completely satisfied with my overall installation experience.
_____ The Technician has reviewed the orientation materials provided, including
the Channel Lineup Card, and the DISH User’s Guide.
_____ I am aware that for the easiest and most inexpensive way to order DISH On
Demand Pay-Per-View, I must keep a phone line connected to my receiver and order
with my remote. If I am unable to maintain a phone line connection to my
receiver, I can still order Pay-Per-View by calling, 1-877-DISH PPV or visiting
dishnetwork.com/ppv. A $1 ordering fee will also apply to these orders.
_____ I am aware that my first billing statement will be for 2 months of
service.
_____ Additional Comments:
Customer Initial: _____________Date:________ Time:_______
Installer: Transponder Strengths
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Weather Conditions: _____Sunny _____Partly Cloudy _____Cloudy
_____Raining/Snowing
1.
Payment is due at the time of service unless prior arrangements have been made.
2. Should Dish Customer not be at location of install at scheduled time of
appointment, THE SATELLITE GUY, INC. will charge the customer’s credit card a
$65.00 No Show Fee.
3. THE SATELLITE GUY, INC. is NOT responsible for loss of programming due to
malfunctions of satellites. Equipment cannot be returned after 30 days.
4. In a multi-receiver installation, only one receiver is billed the full
programming rate. Additional receivers are charged $4.99 each per month to
activate for the same programming that is on the primary receiver. All
multi-receiver systems must be connected to the same phone number.
Basic Installation Services: Site Survey (at time of installation) Hook up
of one receiver to one television Assembly of one dish and wall mount Testing of
equipment for proper operation Installation of up to 100’ RG-6 cable 2 hours
on-site Routing of cable through one wall penetration and seal Materials: Up to
100’ of RG-6 cable Telephone line hook up within 25’ of receiver upon request
Coaxial cable connectors Grounding equipment Dish mounting hardware One wall
plate Weather sealant for connections and wall penetration.
Non-Standard Options: Hook up stereo Additional Receiver or TV hook
ups Attic work Home theatre systems Additional cable Second dish installation
Trenching Travel over 1/2 hour, Roof mounts Wall fish Conduit High wall mounts
Fees and costs for non-standard options are in addition to the standard
installation price and are payable to The Satellite Guy, Inc. at the time of
service.
Warranty Information: Equipment is covered by the manufacturer’s
warranty. The Installer covers the installation for 90 days from date of
install. Subject to the exclusions below, there will be no equipment or service
charge for equipment replaced or repaired during the warranty period. Installer
shall provide warranty and repair services of equipment. This agreement shall
become effective upon the installation date of the equipment.
Service Charges: 1. Repairs and maintenance services required beyond the
manufacturer’s warranty shall be charged for at Installer’s standard time and
material rate plus zone travel charges. 2. All service calls are payable at the
time service is completed.
Exclusions: This agreement does not, whether within the warranty period or
otherwise, cover the labor, parts or expense necessary to repair damage caused
by acts of God, power surges, abuse, misuse, unauthorized modifications, or
causes other than ordinary use.
Dish
Network Sales Agreement: DISH Network systems are sold at a price that is
substantially below our initial cost. In order to purchase a system at THE
SATELLITE GUY, INC.’s prices, you must agree to the following conditions of
sale. 1. You must be a first time DISH Network residential subscriber 2. You
must activate the America’s Top 60 or America’s Top 120 within 7 days of
purchase or by the specific ending date of the current promotion, whichever
occurs first. You must activate all receivers that you purchase. 3. You must
keep all programming and secondary receiver charges (if applicable) current
(including receiver fees and PPV) for 12 consecutive months (or 24 Months if you
signed up for a 24 month agreement). You must not let this service
disconnect FOR ANY REASON. 4. The primary system receiver CANNOT be used as a
second, slave or replacement receiver. 5. The highest model number receiver MUST
be activated as the main primary receiver. Failure to meet any of these terms
and conditions will result in an additional $300.00 charge to you or your credit
card and must be paid in full within 10 days of billing. All secondary receivers
are charged $60/receiver in addition. THE SATELLITE GUY, INC. Standard
Conditions of Sale 1. Payment is due at the time of service unless prior
arrangements have been made. 2. Should Dish Customer not be at location of
install at scheduled time of appointment, THE SATELLITE GUY, INC. will charge
the customer’s credit card a $65.00 No Show Fee. 3. If it is determined that a
Standard Install is not feasible, but rather a Non-Standard Install is
necessary, customers choosing NOT to follow through with Non-Standard Install
will be assessed a $50 fee and charged to the customer’s credit card. 4. OTHER
FEES MAY APPLY BASED ON ACTUAL SITE SURVEY (crawl space/attic access, additional
wall penetration, additional line run's, etc.) 5. Cancellation of a system
installation or service work is subject to a $50 SERVICE CHARGE unless THE
SATELLITE GUY, INC. has received prior notification at least 24 hours prior to
the scheduled appointment 6. THE SATELLITE GUY, INC. is NOT responsible for loss
of programming due to malfunctions of satellites. 7. There will be a 20%
restocking charge for returned equipment within 30 days of purchase and must be
returned in the same condition as originally purchased with the original
packaging. No returns will be accepted after 30 days. 8. In the event that
equipment must be returned to THE SATELLITE GUY, INC., please call for a
Returned Merchandise Authorization number. THE SATELLITE GUY, INC. will not
accept returns without an accompanying RMA number. 9. In a multi-receiver
installation, only one receiver is billed the full programming rate. Additional
receivers are charged $4.99 each per month to activate for the same programming
that is on the primary receiver. All multi-receiver systems must be connected to
the same phone number. In the event Customer fails to meet any of these terms
and conditions, THE SATELLITE GUY, INC. will impose a $250 termination fee for
the 1st receiver & $60 each additional receiver. Customer will also reimburse
THE SATELLITE GUY, INC. for the cost of all equipment. These fees will be
charged to customer’s credit card on file, if any, or billed to customer and due
within 10 days of invoice date.
In
the event Customer fails to meet any of these terms and conditions listed above,
THE SATELLITE GUY, INC. will impose a $300 termination fee for the Primary
receiver & $50 for each additional receiver.
In
Addition, the customer may also reimburse THE SATELLITE GUY, INC. for the cost
of all equipment (See below for specific equipment charges). These fees, which
are in addition to the Dish termination fees set forth above, or any other
equipment/service fees due and not paid for at time of service will be charged
to customer’s credit card on file with THE SATELLITE GUY, INC. or Dish Network,
if any, or billed to customer and due within 10 days of invoice date. THE
SATELLITE GUY, INC. reserves the right to modify the fees, and/or terms and
conditions of sale without prior notice. Customer agrees to pay all fees
associated with collection of debt that could be incurred by customer due to not
meeting the contract requirements .
The
costs for equipment is as follows for reimbursement to The Satellite Guy, Inc.
You will be charged for each item you originally signed up for.
Receivers: Model 311 = $119, Model 510 = $310, Model 522 = $369, Model 811 =
$419, Model 322 = $179, Model 721 = $569, Model 921 = $799
Dish and other equipment: 24" dish = $79, 30" dish - $89, DP34 Switch = $79, DP
LNB = $49, Legacy LNB = $39, 4-way Multi Switch = $49.
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